People often tell me I have a good memory. Even as a kid they told me that. Well, currently, it comes out when I speak to a patient during a follow up call and all of a sudden remember small details that they told me during the initial session a month or more back. I picture the session, my speaking to them, hearing these details for the first time. And it’s not that I took a lot of notes, though I do that as well. The things I remember, they come not from my mind, but from my heart. Resonating, empathizing with them in that session. My heart remembers things even when my mind may not recall. And reconnecting with that person, re-enlivening that interaction with them—whether on the phone or in video conference, brings up those memories—memories formed from my heart, in connecting with them, in resonating with them.